For some mysterious reason, employee turnover is accepted as an unavoidable event and expense by most business owners and managers. I don’t get it. Imagine these same business owners accepted as normal that one out of every two customers who purchased a product or service would leave your business without paying. Or that for every [...]
As recently as 1982, sixty-two percent of the value of an organization was measured by its tangible assets. Today nearly eighty percent of its value shifted to intangible assets. Yes – that’s right. The human capital of any organization now accounts for eighty percent of its values. Maybe that is why saavy executives seem to [...]
Your business can offer the most amazing products and launch the greatest marketing campaigns, but without good customer service skills, you’ll have a tough time bringing customers back, let alone building loyalty. Like other office skills, customer service skills can be measured with online tests to measure proficiency and knowledge. But skills may not be [...]
Eastern Shore Maryland 2011 Social Media Training for Business Presenter/Instructor – Ira S Wolfe, Success Performance Solutions View Schedule on Google Calendar Jan 6 & 13, 2011 Getting Started with Facebook (Sponsored by Coastal Association of Realtors) 10 AM to 1 PM Wor-Wic (C) Jan 11, 2011 Inbound Marketing Using Social Media 11:00 AM to 1:30 [...]
Saturday was National Boss Day. Did you recognize your boss on this day? Bosses – were you recognized by your employees?
Regardless of the type of customer service pre-employment test you choose to use, the reward for finding the best employees is time well spent.