Employee Turnover is money down the drain

Employee Turnover is Money Down The Drain

For some mysterious reason, employee turnover is accepted as an unavoidable event and expense by most business owners and managers. I don’t get it. Imagine these same business owners accepted as normal that one out of every two customers who purchased a product or service would leave your business without paying. Or that for every […]

Performance Management Grows Income

Study Reveals Performance Management Grows Net Income 756%

As recently as 1982, sixty-two percent of the value of an organization was measured by its tangible assets. Today nearly eighty percent of its value shifted to intangible assets. Yes – that’s right. The human capital of any organization now accounts for eighty percent of its values. Maybe that is why saavy executives seem to […]

Good Customer Service Skills

How to Test for 3 Essential Customer Service Skills

Your business can offer the most amazing products and launch the greatest marketing campaigns, but without good customer service skills, you’ll have a tough time bringing customers back, let alone building loyalty. Like other office skills, customer service skills can be measured with online tests to measure proficiency and knowledge. But skills may not be […]

No April Fools: Businesses on Facebook Get A Do-Over…but Is It Worth It?

This week Facebook threw out an olive branch to all the businesses who still use a personal profile as their business page.

Facebook Privacy Settings

5 Steps to Remove A Scam or Spam Facebook App

I recently received a deluge of requests to see the “CREEPS who are following my pics on Facebook!” It turns out it is a scam. Follow these 5 steps to remove scam or spam Facebook apps.

5 Social Media Trends in 2011

Predictions about 5 social media trends that will re-shape how customers buy, businesses sell, and non-profits prosper in 2011.

Social Media and Internet Marketing Workshops Begin Jan 6 on MD Eastern Shore

Eastern Shore Maryland 2011 Social Media Training for Business Presenter/Instructor – Ira S Wolfe, Success Performance Solutions View Schedule on Google Calendar Jan 6 & 13, 2011 Getting Started with Facebook (Sponsored by Coastal Association of Realtors) 10 AM to 1 PM Wor-Wic (C) Jan 11, 2011 Inbound Marketing Using Social Media 11:00 AM to 1:30 […]

NLRB Warns: Don’t Go Too Far When Writing Social Media Policy

Despite promises of riches, the social media risks often lead many employers to just say no. However an NLRB warns employers not to go too far when writing policy.

3 Steps To Improve The Annual Performance Review

It’s performance review season! Unfortunately the anticipation isn’t necessarily positive. Read how to improve the process.

Survey: Did You Recognize Your Boss on National Boss Day?

Saturday was National Boss Day. Did you recognize your boss on this day? Bosses – were you recognized by your employees?

Happy Boss Day! Are You A Good Or Bad Boss?

Happy Boss Day! Are You A Good Or Bad Boss?

Depending on your job, you might be smiling…or groaning.

Customer Service Pre-Employment Tests Gain Importance

Regardless of the type of customer service pre-employment test you choose to use, the reward for finding the best employees is time well spent.

22 Social Media Workshop on MD Eastern Shore

To help businesses on Maryland’s Lower Eastern Shore meet the challenge, Success Performance Solutions announced an aggressive schedule of 22 social media workshops for the fall 2010.

Social Media Training for Small Business

Social Media Training for Small Business

Ira Wolfe, President of Success Performance Solutions, released his fall schedule of social media training for small business on the lower Eastern Shore of Maryland.

Customer Service Employee

Customer Service Can Make or Break A Company

Whether working with customers, vendors, creditors, investors or other employees, customer service can make or break a company.